10K+
Calls in Parallel
Handles thousands of concurrent conversations seamlessly.
Voice Agents
AI Voice Agent that understands instalments. Respects people. Drives payments.
Darwix Voice Agents speak fluent Bahasa Indonesia, understand customer intent, capture clear payment commitments and trigger the next best actions across your systems.
Darwix Voice — Pre-due Reminder Call
Call In Progress04:32
AI
Sentiment: NeutralIntent: Payment Commitment
- Action: Send VA Link via WhatsApp
- Action: Update CONFINS CMS & Schedule Follow-up (18 Apr)
Call Summary
OutcomePromise to Pay
PTP Date18 April 2024
AmountRp1.250.000
Payment MethodVirtual Account BCA
Next ActionFollow-up on 18 Apr
Sentiment Neutral92% conf.
04:32
Sub-1s
Interactivity
Real-time replies that feel natural and human.
99.9%
PTP Capture Accuracy
Explicit commitment capture. No "ya" ambiguity.
22%
Higher Promise-Kept Rate
Compared to manual collections.
35%
Cost per Collected Rupiah
Lower cost with automated voice engagements.
Why Darwix Voice
Things most voice bots fail at. Darwix gets right.
Bahasa & Dialect Intelligence
Understands formal Bahasa, colloquial speech, slang and regional accents.
Cultural & Intent Understanding
Recognizes polite refusal, temporary hardship, disputes and avoidance signals.
Explicit PTP Capture
Confirms amount, date and method. "Ya" alone is never treated as a promise.
OJK Compliant by Design
Respectful tone, calling windows, no third-party contact, AI disclosure built-in.
System-Native Actions
Updates CONFINS, sends VA links, schedules follow-ups, logs audit trail.
Smart Escalation
Seamlessly hands over to human agents with full context when complexity rises.
Works Seamlessly With Your Existing Stack
CONFINS
by Adins — LOS/CRM
Midtrans
Payments & VA
SLIK
OJK Credit Bureau
Dukcapil
Identity Verification
Business API
Salesforce
CRM
And more core banking, CRM, dialers and payment systems.
Voice Impact Use Cases
Ten use cases. One voice brain across the full lifecycle.
From pre-due reminders to closure and cross-sell — Darwix Voice Agents handle every high-volume call type in Indonesian multifinance.
Pre-due Reminders
Friendly reminders before due date to prevent delinquency.
Early Collections (D1–30)
Resolve early delinquencies with empathy and clear payments.
Payment Link Delivery
Send VA links via WhatsApp or SMS. Reduce payment friction.
Dealer Lead Qualification
Qualify leads, confirm interest and capture key details instantly.
Application Completion
Guide customers to complete applications and submit documents.
Telephone Verification
Automate identity, employment and information verification calls.
Survey Scheduling
Schedule field surveys with customers at the most convenient time.
Servicing & Support
Answer queries, provide status updates and handle servicing requests.
Closure Confirmation
Confirm final payments and closure details automatically.
Reactivate & Cross-sell
Identify eligible customers and re-engage for new offers.