42+
Live Workflows
Voice, Sherpa and agentic workflows already deployed.
Built for Indonesia MultifinanceOne multifinance brain. Voice Automation, Agents, and Field in lockstep.
Darwix connects every conversation across dealers, customers, verifiers, surveyors, collectors and systems. From the first greeting to the final payment, every interaction triggers the right action.
99.95%
Platform Uptime
Reliable enterprise performance.
Bahasa + 7
Regional Languages
Bahasa + 7 regional (Phase 2-3).
< 400ms
Real-time Intelligence
Sub-400ms token-to-action latency.
Live AI Operations Center
Three live panels streaming in real time — Sherpa field meeting, Agentic Suite pipeline and SLM intelligence. One cohesive operations-center view.
Live · Darwix Live AI Operations Center · Jakarta
Throughput 1,284 / hr
Sherpa · Field Meeting · Bahasa
VERIFIER00:08
Pak, untuk pinjaman Rp15jt, KTP dan KK sudah saya terima. Status penghasilan?
✓ KTP verified
Agentic Suite
RunningSLM Intelligence
v2.1| Intent | 0.92 | |
| Risk | Low | |
| Compliance | 99% | |
| Sentiment | Neutral |
SEA corpus 4M+ conversations
PTP captured · Rp1.250.000Survey memo generatedVA link sentCONFINS updatedConsent logged · UU PDPFollow-up queued · 10:00 WIBPTP captured · Rp1.250.000Survey memo generatedVA link sentCONFINS updatedConsent logged · UU PDPFollow-up queued · 10:00 WIB
Omnichannel Intelligence Layer
One platform. Built for every multifinance journey.
From dealer acquisition to collections and recovery, Darwix powers the full lifecycle across all major verticals.
Motorcycle Financing
Automotive Financing
Commercial Vehicle & Equipment
Consumer Durable Financing
Multipurpose Secured Loans
Dealer & Merchant Financing
Digital Instalment & BNPL
Syariah Financing
Smart Orchestration
One customer message. Multiple actions. Every system in sync.
Darwix converts conversations into outcomes by orchestrating voice and non-voice agents across people, processes and systems.
Customer Message
Saya akan bayar tanggal 10 ya
“I will pay on the 10th.”
Darwix AI Brain
- 1Understand Intent
- 2Validate Commitment
- 3Select Best Action
- 4Trigger Agents
- 5Update Systems
Actions Triggered
- Update CONFINS CMS
- Send VA Link via WhatsApp
- Schedule Follow-up Call
- Update Customer Profile
- Log Audit Trail
- Notify Collector (if needed)
Continuous Learning
Every interaction makes the next one smarter.
Darwix learns from millions of conversations to improve accuracy, empathy and outcomes.
+22%
Higher Contact Rate
vs manual calling
+18%
Higher Promise-Kept Rate
(PTP)
+27%
Higher Collections
per Agent
-35%
Field Visits Avoided
reached remotely
One Platform · Multiple Products
Eight AI products. One brain.
Voice Agents
AI voice agents for high-volume conversations.
Agentic Suite
Background & communication agents.
Sherpa [Physical AI]
Real-time assistant for field & in-person teams.
QA & Insights
Quality monitoring, scoring & conversation analytics.
Knowledge Base
Company SLM & RAG-powered search engine.
Workflows & Integrations
Pre-built connectors & custom workflow orchestration.
Manager Cockpit
Performance metrics & real-time team oversight.
Compliance Guard
Policy guardrails, audit & regulatory controls.
45+ live workflows1.2M+ actions / hr8 product modules
Trusted by leading multifinance companies in Indonesia
FIF GROUPAdira FinanceBFI FinanceACCMandiri Utama FinanceWOM FinanceFIF GROUPAdira FinanceBFI FinanceACCMandiri Utama FinanceWOM Finance